# Terms of use

Posted: 03/02/2022

## SCOPE

This Privacy Notice applies to personal information processed by Sentry Centers Holdings LLC, d/b/a Convene (“Convene,” “we,” “us,” and “our”) in our business, as collected from our website(s) (each a “Site”), mobile application (the “App”), virtual event services, Convene properties, and related online or offline offerings (collectively, the “Services”).

## PERSONAL INFORMATION WE COLLECT

When you use our Services, we may collect the following categories of information:

**Information You Provide to Us.**  
- **Contact Information** including your name, email address, phone number, and other information.  
- **Verification Information** including a photo or government issued ID and your date of birth.  
- **Professional Information** including your company name, title, role, team, and other related information.  
- **Preference Information** including dietary restrictions or other information you have shared with us.  
- **Payment Information** including your payment card details or other financial information necessary to facilitate a transaction you request.  
- **Health and Safety Information** including proof of COVID-19 vaccination and your responses to our questions related to our COVID-19 prevention efforts.  
- **Convene Wi-Fi.** If you use one of the Wi-Fi networks in one of Convene’s properties, we will collect personal information from you to log you on to the network, including your name and email address.  
- **Email Calendar Information.** If you choose to integrate your email calendar with Convene’s room scheduling software, we will collect information regarding the rooms you book.  
- **Communications with Us.** We may collect personal information from you such as email address, phone number, or mailing address when you request information about our Services, sign up for our newsletter, request customer or technical support, or otherwise communicate with us.  
- **Customer Service and Support.** If you call or otherwise interact with Convene’s customer service and support, we may collect the information you provide to our representatives.

**Information We Collect Through Your Use of the Service**  
We may collect certain information automatically when you use the Services. This information may include:
- Your Internet protocol (IP) address, user settings, IMEI, MAC address.
- Details about your browser, operating system or device, and location information.  
- Information regarding your activities when attending one of our virtual events.

**Cookies, Web Beacons, and Personalized Advertising.**  
We may use cookies and other technologies to collect information through the Services.

## HOW WE USE YOUR INFORMATION

We process personal information for a variety of business purposes, including:

- To Provide the Services, Products, or Information Requested.
- Administrative Purposes.
- Marketing Our Products and Services.

## HOW WE DISCLOSE YOUR INFORMATION

We may share any personal information we collect about you with our third-party service providers, affiliates, business partners, and building management or security at Convene properties.

## INTERNATIONAL DATA TRANSFERS

All information processed by us may be transferred, processed, and stored anywhere in the world, including but not limited to, the United States and other countries.

## YOUR CHOICES.

You may be able to opt out of certain uses of your personal information. For email communications, follow the unsubscribe link found at the bottom of the email.

**Technologies and Personalized Advertising.** You may opt-out of personalized advertisements by following instructions for Android and iOS.

## INDIVIDUAL RIGHTS IN PERSONAL INFORMATION

In accordance with applicable law, you may have the right to request confirmation of whether we are processing your personal information.

## DATA RETENTION

We retain the personal information we receive for as long as you use our Services or as necessary to fulfill the purpose(s).

## SECURITY OF YOUR INFORMATION

We take steps to ensure that your information is treated securely and in accordance with this Privacy Notice.

## THIRD PARTY WEBSITES/APPLICATIONS

The Services may contain links to other websites/applications and other websites/applications may reference or link to our Services.

## CHILDREN’S INFORMATION

The Services are not directed to children under 13 (or other age as required by local law).

## SUPPLEMENTAL NOTICE FOR CALIFORNIA RESIDENTS

This Supplemental Notice for California Residents only applies to our processing of personal information subject to the California Consumer Privacy Act of 2018 ("CCPA").

## Excluded Convene Managed Properties
- Club 75 by Convene  
- Quorum by Convene  
- Venue 42 by Convene  
- Convene 22 Bishopsgate  
- Convene Two Commerce Square